About Us > Satisfaction
Customer Satisfaction Charter
Customer satisfaction Charter is our commitment to customers, which integrate our many years of experience and understanding.
The Basic Concept of Customer Satisfaction
In Eurocrane, we believe that increasing Customer Satisfaction consists of two main elements: individual efforts of each employee and establishment of a systematic and objective data-based system. To achieve higher level of customer satisfaction, both elements are complementary and indispensible to each other.
Customer Satisfaction:

● In Eurocrane, we believe that increasing Customer Satisfaction consists of two main elements: individual efforts of each employee, and establishment of a systematic and objective data-based system. To achieve higher level of customer satisfaction, both elements are complementary and indispensible to each other.

CS cycle:

● CS cycle is the theoretical basis of the above Customer Satisfaction System. It has four functions "investigation", "plan", "implement" and "confirmation", which plays a role at every stage, and reflects customers' opinions and demands to company's activities.


Feedback:

● In pursuit of better customer satisfaction, Eurocrane believes that an objective evaluation is very important. Proper evaluation will help us to improve our operations, getting us closer to perfection.

Customer Satisfaction Survey System
Understanding customer needs is the starting point to improve customer satisfaction. Customer satisfaction survey is one of the main methods for us to understand customer needs.
Improvement Activities

On the basis of the results of customer satisfaction surveys, we conducted a series of improvement activities to achieve customer needs.

● The opinions and requirements collected in our survey are delivered into new product development and old product improvement so as to provide customers with better products and services. We will continue to improve and make our customers feel satisfied.